
Once upon a time , the rise of online shopping among sellers of a new group - escort . You do not misunderstand , this "escort "non- routine called " escort " , but some self- ridicule Online Shop owner 's " nickname . " Online shopping times "Street "means chatting , keep playing , keep stealing food .
With online shopping more and more competition , many sellers hesitate to get orders , " suicide " to accompany customers a long chat , play games , or even a " pick vegetables "helper . Difficult business environment , online and offline should be entertaining . This "escort " the seller was not few . Recently, a large C2C website conducted a survey , 26.43 percent of sellers said they did not like to do "escort " , 24.02 percent of sellers think that the interest of business , keep what does not matter .
"Plus" service can not be less ?
Reporters found that personal Online Shop competition heats up with , the seller can succeed in business , more and more sellers as friends call " escort "role .
A small blue clothing store owner told reporters that some buyers to your house through the clothes , they begin to chat with you , chatting about chatting is not talking clothes , but you can not refuse . The most frustrating time, a buyer pulled hard chat for five hours , the last business Quemei made .
As with the small blue , cat owner not to serve as "professional accompany people , "she said, " chatting " is commonplace , also met a chat before the days of buyers suddenly asked to play online together Poker , play a game . " unwilling to bite the bullet only promised . Fortunately, he finally bought three dresses . "
Seller mentality : " suicide "for business
C2C e-commerce platform , according to large-scale survey , 24.02 percent of the seller offered to "escort " what to order is ready to sacrifice ; 26.4% of sellers that do not want . Only 5.91% of the sellers said that " talking is my favorite game , very happy to go along . "
Among them, that the seller is willing to consider : a "Street "is also forced by the situation , and now more and more difficult to do business Online Shop . Some more straightforward : to one , is willing to accompany .
However, shopkeepers face of these "difficult " customers , the approach taken is to " position immediately , "" If you find some people to find you simply pass the time , as soon as that ' we do a small business is not easy , please Do not waste your time in the hope of mutual respect and understanding ' . Of course , some customers just want to learn more about the products and after-sales service , we will naturally warm reception . "
Buyers view : this is only part of the buyer 's behavior
For individual sellers , " crying "and some buyers , while sympathetic , they think that this is only part of the buyer 's behavior , not tell buyers are " picky Difficult . "
White-collar Agin said that most buyers look for sellers to chat , ask goods are out of shopping motives, not the "Fudge "or find someone to pass the time , the buyer 's time is very precious . Having said that , online shopping of course, shop around , and I want a little cheaper , this is only human , so sometimes a more detailed question , spend a little more time is to be understood.
However, Agin that , if only because their other shop in the consumer , let the owner or sales staff to accompany chat , keep playing the game to relieve boredom , this is indeed a bit too much . Random interviews with 10 reporters often online shopping online friends , they think , to the seller as "escort "consumers " is not kind . "
According to the above survey, the surveyed users in 22.63% of people said that as a buyer , nobody wants you to "escort . "
According to industry sources , online shopping , the buyers or sellers , everyone's status and relationship of equality, to mutual understanding and respect. Business , the seller of the commodity 's quality and the premise of good faith , rather than using this add-on " services " to attract customers . Although "customer first ", but as a consumer , but also the respect and appreciate each other .