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Brand clothing terminal operators training course ( outline )
Chapter ; how to be a qualified manager
■Objectives :
1.1 The proper use of store resources ( goods, shop facilities , human ) to create the largest turnover and profit .
■Main duties:
1.2 profound implement XX " faith -based and service-oriented "concept , leading staff to provide excellence
More customer service , and strive to create the best turnover ;
1.3 , training and management of all staff ;
1.4 Administration and supervision of store operations ;
1.5 to ensure that customers on product quality , customer service, company image be absolutely satisfied;
1.6 As a customer , employees, and a bridge between the company and establish a harmonious relationship ;
Regional Manager 1.7 to help companies work XX .
■Working Conditions:
1.8 Goods Sales Management (see attached );
1.9 branch operations management (see attached );
2.0 Human Resources Management (see attached );
2.1 Warehouse Management (see attached );
2.2 Yard Management (see attached );
2.3 Organization of inventory (see attached ) .
Chapter II ; how to do a good Shopping guide
1 . Store employee code of conduct
2 . Shopping guide should have knowledge of the representative
( 1 ) Shopping guide the work of the mission and role of the representative
(B ) Shopping guide the work of the duties and scope of the representative
(C ) Shopping guide the role of the representative
( 4 ) Shopping guide should master the basic knowledge on behalf of
( 1 ) Shopping guide the work of the mission and role of the representative
(B ) Shopping guide the work of the duties and scope of the representative
(C ) Shopping guide the role of the representative
( 4 ) Shopping guide should master the basic knowledge on behalf of
3 . 1 Shopping guide should be followed and the knowledge management system store operations
( a) of the Code of Conduct
(B ) the reasonable dress
(C ) Instrument appearance
(D ) Basic etiquette
4 . Shopping guide on behalf of expertise to be acquired
( 1 ) Shopping guide who should have the product knowledge
(B ) Shopping guide the display of the representative should have knowledge of
(C ) Shopping guide the service representative should have the knowledge ( from :Clerk Network: Www.yewuyuan.com)
( 4 ) Shopping guide the sales representative should have known
4 . Shopping guide on behalf of expertise to be acquired
( 1 ) Shopping guide who should have the product knowledge
(B ) Shopping guide the display of the representative should have knowledge of
(C ) Shopping guide the service representative should have the knowledge ( from :Clerk Network: Www.yewuyuan.com)
( 4 ) Shopping guide the sales representative should have known
Chapter store and process the daily operations
Chapter 1 Preface
1.1 Organizational Structure
1.2 The clerk 's duties
1.3 Service Principles
1.4 Service appearance
1.5 daily business processes
Chapter 2 pre- prepared
2.1 The preparation of sales area
2.2 The cash register area of work
Chapter 3 sales service
3.1 Sales area of work
3.2 The cash register area of work
Chapter 4 sale - handling complaints
4.1 The principles of service
4.2 The service content
4.3 The service of reception
4.4 service skills
4.5 service record
Chapter 5, when the busy hospitality law
5.1 Sales area
5.2 The cash register area
Chapter 6, the work of idle time
6.1 Sales area
6.2 The cash register area
6.3 shift change
Chapter 7 of the close of business
7.1 The business end of the workflow
7.2 Sales area
7.3 The cash register area
Chapter 8 reward and punish
8.1 Incentive Ordinance
8.2 Penalties
8.3 Goods , members of the cash, the bills were lost compensation system
8.4 Implementation Description:
8.5 Staff grading standards
Chapter IV brand display
Preamble : Bearing in mind the generous display based application ( slides )
Chapter 1 Introduction 2 display ( text)
1.1 The purpose of beautifying the display 2
1.2 displays the basic principles of 3
1.3 displays the basic form 3
1.4 displays the basic elements of 4
Chapter 1 Introduction 2 display ( text)
1.1 The purpose of beautifying the display 2
1.2 displays the basic principles of 3
1.3 displays the basic form 3
1.4 displays the basic elements of 4
Chapter 2, the basic standard display
Requirements of essential commodities
Standard stacking
Mounted standard
Price licensing requirements
Basic display requirements
Chapter 3 displays the performance of Method 7
2.1 display 7 display the performance of methods
2.2 display the performance of methods of stress 8
2.3 Elements of 9 displayed grasp
Chapter 4 of 12 skills on display
3.1 displays the basic requirements of 12
3.2 of 14 basic skills on display
3.3 17 commodity display of expression
3.4 Notes on goods displayed on the 19
3.5 Application of 19 wall display skills
3.6 Application of 20 cabinet display skills
3.7 Special effects display the performance of Taiwan 21
Active use of goods on display range of 3.8 22
Chapter 5 displays basic training 23
4.1 23 Steps customer stores
4.2 displays the basic model introduced 24
4.3 color display with 28 products
4.4 The use of colors Methods 28
4.5 Color Management 34
4.6 The use of suspenders 36
4.7 The amount of goods on display 38
4.8 Goods cabinet , box 39 on display inside the cabinet
4.9 were effective way of hanging clothes hangers 41
Chapter 5 Key Features 51 decoration
Triangular form of the principle of 5.1 51
5.2 The triangle composed of 52 patients
5.3 Examples of using the model 53 product
5.4 The inspection focused on day 54
Chapter 3 displays the performance of Method 7
2.1 display 7 display the performance of methods
2.2 display the performance of methods of stress 8
2.3 Elements of 9 displayed grasp
Chapter 4 of 12 skills on display
3.1 displays the basic requirements of 12
3.2 of 14 basic skills on display
3.3 17 commodity display of expression
3.4 Notes on goods displayed on the 19
3.5 Application of 19 wall display skills
3.6 Application of 20 cabinet display skills
3.7 Special effects display the performance of Taiwan 21
Active use of goods on display range of 3.8 22
Chapter 5 displays basic training 23
4.1 23 Steps customer stores
4.2 displays the basic model introduced 24
4.3 color display with 28 products
4.4 The use of colors Methods 28
4.5 Color Management 34
4.6 The use of suspenders 36
4.7 The amount of goods on display 38
4.8 Goods cabinet , box 39 on display inside the cabinet
4.9 were effective way of hanging clothes hangers 41
Chapter 5 Key Features 51 decoration
Triangular form of the principle of 5.1 51
5.2 The triangle composed of 52 patients
5.3 Examples of using the model 53 product
5.4 The inspection focused on day 54
Chapter brand clothingSelling Skills
(A ) clothing sales in understanding the basic color ( slide )
(B ) Women selling skills of the customer to buy mentality
(C ) Women selling techniques of the mentality of female customers
( d) of the guests a choice of emotional control
(E ) the difference between men and women selling Shopping guide
(F ) details of various types of body shape and body with clothes
A plump woman with tips on dressing
2 Summer Zhuangnen lovely elegant with skills in
3 women apparel fashion with 15 Daikin Law
4 socks fitted with a single step style
Dress fall 5 Practical Skills
6 fall and winter clothes with a classic technique
7 Easy fat part of a woman dressed Tips
8 college students and office workers dress interview skills
9 Jeans with a know-how
Sweet 10 dresses + Coat create beautiful woman Keren
11 autumn and winter influx of people loose a type popular with street
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Reprinted please reference the website and the author information !
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